tag:efirma.statuspage.io,2005:/historyeFirma.com Status - Incident History2024-03-24T19:55:58-06:00eFirma.comtag:efirma.statuspage.io,2005:Incident/183423412023-08-31T22:26:53-05:002023-08-31T22:26:53-05:00Error generating NOM151 files with PSC.<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:26</var> CDT</small><br><strong>Resolved</strong> - The service is stable and running normally once again.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>20:11</var> CDT</small><br><strong>Identified</strong> - We are currently addressing an error while connecting to our PSC provider in the NOM151 endpoints.</p>tag:efirma.statuspage.io,2005:Incident/178570682023-07-14T14:37:47-05:002023-07-14T14:37:47-05:00NOM151 Server Timeouts<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:37</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:27</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:27</var> CDT</small><br><strong>Update</strong> - All systems are now functioning normally, and you should be able to access all NOM151 compliance-related services without any disruptions or delays. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:26</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:17</var> CDT</small><br><strong>Investigating</strong> - We are experiencing intermittent timeouts from our NOM151 provider, and we want to keep you informed about the situation. Our team is actively investigating the issue to identify the root cause and resolve it as quickly as possible.</p>tag:efirma.statuspage.io,2005:Incident/101381472022-06-03T03:45:06-05:002022-06-03T11:27:23-05:00CA TimeStamping servers unreacheable.<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:45</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>17:45</var> CDT</small><br><strong>Identified</strong> - We already detected the network issue that doesnt allow us to reach the CA TimeStamping servers and we are working on it.</p>tag:efirma.statuspage.io,2005:Incident/93574192022-02-19T03:30:37-06:002022-02-19T12:59:50-06:00Server under maintenance<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>03:30</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>01:55</var> CST</small><br><strong>Monitoring</strong> - Maintenance finished under schedule window, expected delay to resolve while new DNS propagation happens.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>22:04</var> CST</small><br><strong>Identified</strong> - We are under scheduled maintenance of our infrastructure.</p>tag:efirma.statuspage.io,2005:Incident/93264772022-02-16T07:45:09-06:002022-02-16T15:57:24-06:00Datacenter Networking Issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:45</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:16</var> CST</small><br><strong>Identified</strong> - Our datacenters network is being under mantainance, packet loss is expected during the maintenance.</p>tag:efirma.statuspage.io,2005:Incident/90267552022-01-08T14:05:42-06:002022-01-08T14:05:42-06:00Downtime in CFE Addresss Validation<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> CST</small><br><strong>Investigating</strong> - There is currently a downtime in CFE (Comision Federal de Electricidad) systems which prevents us from validating address vouchers concerning our API and KYC Users</p>tag:efirma.statuspage.io,2005:Incident/86724052021-11-23T10:57:01-06:002021-11-23T10:57:01-06:00OCSP Server downtime<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:57</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>09:45</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>09:43</var> CST</small><br><strong>Investigating</strong> - The OCSP service of SAT is intermittent, this results in frecuent Time-outs from the certificate status verification protocol. Which may affect electronic signatures.</p>tag:efirma.statuspage.io,2005:Incident/80403102021-10-29T15:44:51-05:002021-10-29T15:44:51-05:00Goverment APIs under maintenance.<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>15:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:12</var> CDT</small><br><strong>Monitoring</strong> - Goverment APIs are under maintenance and some Goverment Official Positions can't be retrieved at the time.</p>tag:efirma.statuspage.io,2005:Incident/79724952021-09-13T12:58:10-05:002021-09-13T12:58:10-05:00Government List in Maintenance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:58</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>22:26</var> CDT</small><br><strong>Monitoring</strong> - Government Transparency Services for PEPs in México is operational and stable once again.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:17</var> CDT</small><br><strong>Identified</strong> - Government Transparency Services for PEPs in México is under maintenance for 2 days.</p>tag:efirma.statuspage.io,2005:Incident/61666472021-02-01T15:06:49-06:002021-02-01T15:15:04-06:00PSC Unreacheable<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:20</var> CST</small><br><strong>Identified</strong> - The PSC servers are unreacheable, therefore the timestamping service is unavailable to sign documents.</p>tag:efirma.statuspage.io,2005:Incident/49866822020-08-31T16:06:13-05:002020-08-31T16:06:13-05:00SIGER Maintenance<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:06</var> CDT</small><br><strong>Resolved</strong> - SIGER has finished maintenance</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:04</var> CDT</small><br><strong>Identified</strong> - The SIGER (Sistema Integral de Gestión Registral) is under maintenance, this has reduced the ability to verify Incorporation Letters on our end. Service will come back to normal when their maintenance is done.</p>tag:efirma.statuspage.io,2005:Incident/48337782020-08-11T20:15:12-05:002020-08-12T15:34:30-05:00RPC/SIGER service is unstable.<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>20:15</var> CDT</small><br><strong>Resolved</strong> - Service is stable.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:30</var> CDT</small><br><strong>Monitoring</strong> - The service is unstable and some of the queries to validate Incorporation Letters and Organizations are taking more time than usual.</p>tag:efirma.statuspage.io,2005:Incident/46130682020-07-14T13:00:00-05:002020-07-14T12:39:45-05:00TimeStamping servers unreacheable.<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Resolved</strong> - The CA TimeStamping server (SeguriData) was unreachable because Mexico City Data centers (KIO Networks) were unreachable.</p>tag:efirma.statuspage.io,2005:Incident/46130922020-07-14T02:00:00-05:002020-07-14T12:41:19-05:00OCSP Server Timeouts<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>02:00</var> CDT</small><br><strong>Resolved</strong> - The OCSP service of SAT is intermittent, this results in frecuent Time-outs from the certificate status verification protocol.</p>tag:efirma.statuspage.io,2005:Incident/45476382020-07-06T13:48:25-05:002020-07-06T13:48:25-05:00Datacenter Downtime<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:48</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:36</var> CDT</small><br><strong>Investigating</strong> - We are currently solving the issues on the datacenter. Service might be intermittent.</p>tag:efirma.statuspage.io,2005:Incident/42534322020-06-02T01:00:34-05:002020-06-02T01:00:34-05:00Mantenimiento de Infraestructura.<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:52</var> CDT</small><br><strong>Scheduled</strong> - Entraremos en una ventana de mantenimiento para mejorar el rendimiento de nuestra infraestructura en general y ajustes a nuestra red interna.</p>tag:efirma.statuspage.io,2005:Incident/33770672020-01-02T12:00:19-06:002020-01-03T18:03:42-06:00RENAPO Servers timeouts<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>14:16</var> CST</small><br><strong>Monitoring</strong> - Service is online, but some responses have missing information.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>15:27</var> CST</small><br><strong>Identified</strong> - The RENAPO servers are not available at the moment.</p>tag:efirma.statuspage.io,2005:Incident/33250862019-12-15T16:34:25-06:002019-12-15T16:35:18-06:00RENAPO API Timeouts<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:34</var> CST</small><br><strong>Resolved</strong> - Fixed new API responses and handlers from RENAPO API.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:40</var> CST</small><br><strong>Identified</strong> - RENAPO API EndPoint and data handling was changed without previous notice.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Investigating</strong> - RENAPO API is sending timeouts for CURP verifications.</p>tag:efirma.statuspage.io,2005:Incident/31591562019-10-30T20:45:12-06:002019-10-30T20:45:12-06:00Infrastructure maintenance<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:45</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:14</var> CST</small><br><strong>Update</strong> - We are currently working on fixing this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:10</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>21:52</var> CST</small><br><strong>Identified</strong> - Our infrastructure is being reconfigured.</p>tag:efirma.statuspage.io,2005:Incident/31455422019-10-29T00:00:34-06:002019-10-29T00:00:34-06:00Major global maintenance.<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:23</var> CDT</small><br><strong>Scheduled</strong> - We are updating our global infrastructure and adding some new features to production to test with some users in beta.</p>tag:efirma.statuspage.io,2005:Incident/31408812019-10-24T18:57:15-05:002019-10-24T18:57:15-05:00OCSP Server Timeouts<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>18:57</var> CDT</small><br><strong>Resolved</strong> - After the monitoring the service has been stable.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:03</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:01</var> CDT</small><br><strong>Identified</strong> - The OCSP service of SAT is intermittent, this results in frecuent Time-outs from the certificate status verification protocol.</p>tag:efirma.statuspage.io,2005:Incident/31165822019-10-17T20:52:53-05:002019-10-17T20:52:53-05:00RENAPO API is under maintenance.<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:52</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:53</var> CDT</small><br><strong>Monitoring</strong> - The Mexican RENAPO database is under maintenance.</p>tag:efirma.statuspage.io,2005:Incident/30856732019-10-09T16:00:30-05:002019-10-09T18:52:40-05:00OCSP Server timeouts.<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>Resolved</strong> - The OCSP service is stable.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:20</var> CDT</small><br><strong>Monitoring</strong> - We are monitoring for a stable service of the SAT OCSP.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> CDT</small><br><strong>Identified</strong> - The OCSP service of SAT is intermittent, this results in frecuent Time-outs from the certificate status verification protocol.</p>tag:efirma.statuspage.io,2005:Incident/30331242019-09-18T15:30:04-05:002019-09-24T19:45:54-05:00TimeStamping servers unreacheable.<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:30</var> CDT</small><br><strong>Resolved</strong> - The CA TimeStamping server (SeguriData) was unreachable because Mexico City Data centers (KIO Networks) were unreachable.</p>